Personalized Design Approval and Cancellations

Customers ordering a personalized Whiskers &  Heart cat design will receive a digital proof by email before production.

Please carefully review the cat’s likeness, coat colors, markings, eyes, fur length, names, and wording. Reply “APPROVED” to authorize production or send all requested changes together in one message. One reasonable round of adjustments is included.

Personalized orders remain on hold and will not be sent to production until written approval is received.

If the revised design still does not feel right, the order may be canceled for a refund before the customer approves the artwork and before production begins.

If we do not receive a response within 14 days after sending the proof, the order may be canceled and refunded.

Once written approval is received, the customer confirms satisfaction with the personalized artwork and authorizes Whiskers & Heart to begin production. Changes and cancellations are no longer possible after production begins.

Personalized products cannot be returned or refunded because of design preference or likeness concerns after the customer has approved the artwork.

Products that arrive damaged, defective, misprinted, or incorrect will remain covered under the rest of our Return and Refund Policy.

Return & Refund Policy

Every Whiskers & Heart item is made especially for you. Because our products are printed to order—and many are personalized—we do not accept returns or exchanges for changes of mind, incorrect size or color selections, or personalization details entered incorrectly by the customer.

Please review all product choices, size guides, colors, spelling, names, and personalization details carefully before placing your order.

Damaged, Defective, or Incorrect Items

If an order is returned, delayed, or lost because an incorrect or incomplete address was provided, additional charges may apply to produce or ship the order again.

If your product arrives damaged, defective, misprinted, or incorrect, please email hello@whiskersandheart.com within 30 days of delivery. Include your name, order number, a description of the problem, and clear photographs showing the entire product and the issue. We will review the information and arrange an appropriate replacement or refund when the product qualifies.

Lost or Delayed Packages

If your tracking information shows an unusual delay or your package has not arrived within the estimated delivery period, please contact us promptly through our Contact Us page. We will review the tracking information and work with the shipping carrier and production partner when appropriate.

We are not responsible for packages marked as delivered by the carrier that are lost or stolen after delivery, but we will do our best to help you review the available tracking information.

Refunds

Approved refunds will be issued to the original payment method. The time required for the refund to appear depends on your bank or payment provider.

Please contact us before attempting to return any product. Items sent back without prior authorization might not be accepted.

This policy does not limit any rights available to you under applicable consumer-protection laws.